Chatbot App

Was ist Chatbot App?

Chatbot app is a conversational software that interacts with people through natural language. Chatbots can be simple, following a pre-programmed set of rules (rule-based chatbots), or highly advanced, using artificial intelligence (AI) to understand and respond to complex queries (AI-powered chatbots). These apps are integrated into websites, messaging platforms, and mobile applications to provide instant support, answer questions, and guide users.

Features

• Natural Language Processing (NLP): Understands user input and provides a relevant response.

• 24/7 Availability: Provides support and information to users at any time of day.

• Personalization: Uses past conversations or user data to provide more personalized responses.

• Scalability: Can handle thousands of conversations at once, far more than a human team.

• Integration: Connects with other business tools like CRM, marketing, and sales platforms.

Use Cases

• Customer Service: Answer frequently asked questions and resolve common issues instantly.

• Lead Generation: Qualify website visitors and collect their information for sales teams.

• E-commerce: Help customers find products, check order status, and make purchases.

• Internal Support: Provide quick answers to employees about company policies and IT issues.